At Meiji Yasuda Life Insurance Co., Junko led the deployment of an IBM Watson hybrid cloud solution. The solution has reduced by 90% the workload involving the reading and analysis of text data, eliminated over 1,500 hours of work for the firm every year, and increased the efficiency of administration processes.

Please tell us about your project and how you’re using IBM Watson in your business.
Our business is all about responding to customers quickly and effectively. Utilizing AI on unstructured data allows us to be more effective than ever by analyzing not only customers’ voices, but also texts such as internal inquiries, internal proposals, questionnaires, medical certificates and illness notifications. What started out as a pilot is now being used across nine departments.

What makes an AI project successful?
Three things. First, have courage and use flexible thinking, making sure to try new things. Second, act with purpose. AI can be used by people with a purpose; AI cannot be used by people without a purpose. Finally, have perseverance and belief, and the results will come.

Why should women be more involved in the creation and use of AI?
With AI, you can increase your productivity and grow your imagination. I think AI will be a strong force in providing new services and business models that are special–and specific–to women.

She puts Watson Discovery to work

Dive deeper into your journey to AI and learn more about Watson Discovery