AI for Professionals

Watson Digital Event: Honest Answers to your AI Questions

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Watson Digital Event: Honest Answers to AI Questions (22:22)

Don't wait for an invitation to the future of work, AI is poised to add $16 trillion to global GDP by 2030, so the time to start your journey to AI is now. Conversational AI is already helping organizations around the globe streamline their customer service processes, boost customer loyalty, and positively impact their bottom line.

Join the Watson team in discussion with MRS BPO –a large call center company –about how they transformed their call center operations using Watson Assistant. Hear all about their journey to AI, how they iterated on their initial approaches, how they ultimately found success and what they learned along the way.

Speakers

Ritika Gunnar, VP, data and AI Expert Labs and Learning, IBM

Ritika Gunnar

VP, data and AI Expert Labs and Learning, IBM

Michael Meyer, Chief Risk and Innovation Officer, MRS, BPO

Michael Meyer

Chief Risk and Innovation Officer, MRS BPO

Brenna McCarthy, IBM Watson Marketing

Brenna McCarthy

IBM Watson Marketing