AI is Shaping the Future of Customer Service: Does your call centre Stack Up?

Customer service in the age of AI integrates bots, messaging and human agents in a single intelligent platform. Are you ready?

To remain relevant in today’s market, every business needs to begin thinking in the realm of unified customer experiences. Customers believe that time is money, and they expect companies to share that belief. Brands need to deliver resolutions, as quickly as possible, 24x7x365.

Are you providing fast, effortless, accurate resolutions from the very first contact, regardless of channel?

A staggering 62% of customers will only consider switching to a competitor after only 1-2 bad experiences. More than 90% of customers share details about bad experiences with others and 25% would pay more for a better customer experience, regardless of product type.

Spend 5 minutes or less and answer 8 questions to find out how your customer service stacks up.


The results will include

A rating of your current customer service level (Level 1-4)

A rating of your current customer service level (Level 1-4)

The current customer service landscape and future trends

The current customer service landscape and future trends

New technologies that can help you transform your call centre

New technologies that can help you transform your call centre

How competitors are improving CSAT, AHT and FCR while reducing cost

How competitors are improving CSAT, AHT and FCR while reducing cost

5 Real-world case studies of how companies have implemented intelligent care

Real-world case studies of how companies have implemented intelligent care

Information on how Watson can help you create a call centre of the future

Information on how Watson can help you create a call centre of the future

Find out how yours stacks up

Spend 5 minutes or less to answer 8 questions and find out how your customer service stacks up. We’ll also show you how you can use AI and new technology to empower agents, increase customer satisfaction, reduce operation costs and drive revenue.

The assessment and results are provided for information purposes only.IBM does not guarantee that any revenue or savings will result from the deployment of any particular product or solution as every customer is different and licensing and pricing policies can, and do, periodically change. IBM is not responsible for any damage arising out of the use of, or otherwise related to, this assessment or the information included in it.