To remain relevant in today’s market, every business needs to begin thinking in the realm of unified customer experiences. Customers believe that time is money, and they expect companies to share that belief. Brands need to deliver resolutions, as quickly as possible, 24x7x365.
Are you providing fast, effortless, accurate resolutions from the very first contact, regardless of channel?
A staggering 62% of customers will only consider switching to a competitor after only 1-2 bad experiences. More than 90% of customers share details about bad experiences with others and 25% would pay more for a better customer experience, regardless of product type.
Spend 5 minutes or less and answer 8 questions to find out how your customer service stacks up.