AI for customer service

Knowing where to get started and what to expect with AI can be overwhelming. Watson experts and clients share tips to get started and walk you through conversational AI basics in Watson’s exclusive Masterclass.

AI for customer service

Knowing where to get started and what to expect with AI can be overwhelming. Watson experts and clients share tips to get started and walk you through conversational AI basics in Watson’s exclusive Masterclass.

Webinar: Get honest answers to your AI questions. Register now →

Today’s digitally connected, always-on consumers, demand unprecedented levels of 24x7x365 customer service. Watson AI solutions can help:

Transform your business with AI

Siemens used Watson Assistant to build a travel advisor for BMW I8 to showcase how they could harness AI and Blockchain to reduce the carbon output.

Improve customer experience

Leverage data, understand your customer and increase first contact resolution. Meet Cora, the Digital Assistant created by Royal Bank of Scotland.

Revolutionize customer service

Find out how Vodafone built its personalized chatbot assistant, TOBi, to engage with customers across four digital messaging channels.

What's new

Forrester Total Economic Impact™ study finds Watson Assistant customers saw $24 millions in benefits over three years.

Read the report

Basic Support

I want to get started with a chatbot. My business is a small sized operation.

  • 2–6 week implementation
  • Receive access to create a customized, ready to deploy chatbot through Topcoder
  • Starting at $10,000

Customer Care
Virtual Agent

I need a robust chatbot with back end tech support.

  • Configure, train and deliver in 4 weeks
  • 60 days of on-demand consulting and follow up support
  • Expert Services with pre-built architecture and technical assets
  • Pre-trained on common customer service questions

Call Centre
Transformation Services

I need to reinvent my call centre through management to strategic approach.

  • Train to understand the nuances of the industry for quality responses
  • Pre-trained on common customer service questions
  • Bring strategic methods for lean processes to enable adoption of AI technologies

Empower your agents with tools they know they can rely on.

Sometimes agents are the best people to answer a particular question. With tools that empower your agents, we can help improve their job satisfaction, which leads to higher retention rates. Here's how we do it:

Agent Assist
Real-time agent assistant with industry knowledge

  • AI powered solution that delivers instant answers leveraging your companies structured and unstructured data
  • Assists agents using a step-by-step chat flow, trained to an agent’s unique domain, to answer any question

Listen and Assist
Effortlessly store and retrieve customer information

  • Listens to conversations in real time–powered by Voice Gateway technology
  • Automatically sends useful info i.e. docs, websites, processes, forms to the agent’s screen
  • Records customers’ personal information, making follow-up easy

Engage with customers seamlessly, anytime, anywhere with voice integration and omni-channel solutions.

73% of US consumers say "valuing their time" is the most important thing a brand can do, and most customers prefer messaging to voice calls for customer support. Efficiently connect with customers through our IBM partner solutions.

Connects messaging and human agent in a single platform

Integrates AI to allow seamless hand-off between chatbot and live agent over chat—building a consistent and harmonious experience for bot and human interactions

LivePerson and IBM Watson created an AI-powered chat and messaging platform for customer service (3:31)

Connects with multiple messaging channels

Bluewolf: A New Era of Customer Experience (0:58)

Chatbots for robust enterprise solutions

Quickly build, deploy, and optimise chatbots for your business with Watson Assistant

  • First 10,000 API calls per month free
  • $.0025 per API call subsequently

Financing IBM Watson

IBM Global Financing specialists can help design a cost-effective and convenient plan to put IBM Watson to work in your organization.

  • Customized payment plans help acquire and expand IBM Watson implementations
  • Help align payments to future benefits
  • Add AI capabilities and associated services through one dedicated source

Don't let budget challenges stand in the way of benefitting from the distinct advantages of Watson.

Take an assessment

AI is shaping the future of customer service: are you ready?

Take 5 minutes to answer 8 questions and find out how your customer service stacks up, and get the next steps to transform your business with AI.

Start the assessment

Schedule a consultation

With so many options, it can be difficult to know where to begin your conversational AI journey. Have your FREE no-strings, no-commitment chat with a Watson expert.