Delivering on Your Satisfaction

For IBM Watson Campaign Automation, ensuring your satisfaction means a 24 x 7 commitment to continuing our exceptional product support. IBM Watson Campaign Automation provides around the clock support through our online and phone support center, including on call support for emergencies impacting your business outside these business hours.

Visit the support portal

Contact the support team

US

1-866-745-8767

EU

+44 (0)20 7202 5930

Germany

+49-172 2014252

Australia

+61-2-9354-4000

South Africa

+27 21 702 3333

Brazil

+1 844 275 9268 ext. 2564133

Consulting Services

Customer Engagement Strategy

IBM Watson Customer Engagement’s strategic services team partners with our clients by designing and implementing effective business strategies to boost returns and achieve strategic goals. We develop a rewarding partnership with our clients, based on providing strategy, resource management, campaign development, testing, execution and measured optimization of program performance on an ongoing basis.

Product Implementation & Deployment

Our Implementation Services are structured to meet the needs of your business and to accelerate the realized value after making the decision to work with IBM Watson Marketing. From remote SaaS consulting to on premise installation and deployment of software, we have a diversified talent pool ready to deliver on any technology stack configuration.

Product & Technical Advising

IBM Watson Marketing product consultants help you close the gap between what you know is possible and what you’re actually doing today. Our consultants are certified to the highest level on our suite of products and are experts in digital marketing technology. From operational best practices to API guidance, our consultants assess, recommend, and deliver performance optimizing product solutions.

Managed Services

Full Service

Let Watson Marketing provide the full service support with the marketing expertise and tactical execution resources you need, when you need it. Our experienced Managed Services team will partner with you to deliver an unmatched level of account service and counsel. We will offer you the right level of assistance needed to help with your marketing staffing support and execution.

On Demand

Get the assistance you need, when you need it, through Watson Marketing’s Managed Services team. You have access to a world-class team of email and marketing automation experts to cover you in your time of need. Whatever the case, we can do the work for you and transfer that knowledge when we’re working on a project-to-project basis.

Engineering Services

Data Migration & Integration

Whether you need assistance moving large amounts of data, architecting a database or just making data useable for marketing purposes, our team can help. We also offer a number of integration options with common partners within data analytics, CRM and sales automation applications. Free up you in-house development team by leveraging Watson Marketing’s Data Migration & Integration services.

Application Development & Management

If your organization wants to extend the functionality of software beyond standard product offerings, look no further than Watson Marketing’s custom application development & management services. Our team can build, host, and manage your customer web and app services to create the highest levels of customer engagement. From specialized webforms to data enrichment via Watson Analytics, our team can be counted on for your application needs.

Custom Report Generation

Every organization has their own specific way that they need to access, transform, calculate and present data and statistics to their stakeholders. With Watson Marketing Custom Report Generation, our team will build, schedule and publish reports that highlight the KPIs and metrics that matter most to your business allowing you to leverage those insights for performance improvement initiatives.

Resources

Learn more about Watson Campaign Automation

IBM Business Partner Ecosystem

Become Part of a Powerful Network

Digital Marketing Agencies

Know More, Do More and Deliver More with IBM Watson Marketing

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