customer service animation

Your new customer service assistant

With Watson, you can build chatbots and virtual agents that answer your customers’ questions, responding to their needs quickly and efficiently. Put Watson to work on the front-line of your customer service team and handle inquiries-anytime, anywhere.

Increase customer satisfaction and cut costs

Customers need 24/7 support, which can be costly to implement. Chatbots and virtual agents can improve customer service to shorten call-handling times, reduce agent-to-agent transfers and free up agents whose talents can be put to better use.

happy customer animation
computer screen animation with icons

Get to know your customers better

The more you understand your customers, the better experience you can provide them. Watson’s visual dashboard shows a complete history of every conversation that your virtual agent has had. You can see inquiry volume, inquiry resolution patterns and customer pain points, to optimize your customers’ experience.

Connect with your customers —wherever they are

Whether it’s on social media, a messaging platform or your company website, customers have more options than ever before to engage with your company. Chatbots and virtual agents let you engage with customers across multiple channels.

rotating messaging platforms animation
customer service animation

Your new customer service assistant

With Watson, you can build chatbots and virtual agents that answer your customers’ questions, responding to their needs quickly and efficiently. Put Watson to work on the front-line of your customer service team and handle inquiries-anytime, anywhere.

happy customer animation

Increase customer satisfaction and cut costs

Customers need 24/7 support, which can be costly to implement. Chatbots and virtual agents can improve customer service to shorten call-handling times, reduce agent-to-agent transfers and free up agents whose talents can be put to better use.

computer screen animation with icons

Get to know your customers better

The more you understand your customers, the better experience you can provide them. Watson’s visual dashboard shows a complete history of every conversation that your virtual agent has had. You can see inquiry volume, inquiry resolution patterns and customer pain points, to optimize your customers’ experience.

rotating messaging platforms animation

Connect with your customers —wherever they are

Whether it’s on social media, a messaging platform or your company website, customers have more options than ever before to engage with your company. Chatbots and virtual agents let you engage with customers across multiple channels.

Related articles:

Customer Service for Millennials

Customer Service for Millennials

72%

of millennials feel customer service over the phone is not the best way to solve their issue.

Customer Analytics in the Time of Bots

Customer Analytics in the Time of Bots

61%

failed customer support calls that could have been solved with better access to data.

Three ways to lower customer support costs

11.2
million

USD/year savings from reduced hiring and training cost of the new call center agents by a Watson client.

Watson logo

Power your customer support with Watson

Explore how Watson can give your business a cognitive edge.

Watson logo

Power your customer support with Watson

Explore how Watson can give your business a cognitive edge.

Contact IBM

Contact IBM