Better customer service with Watson Assistant

Chatbots can reduce your customer care costs by up to 29%. With a Watson solution designed for your business, you’ll be up and running in just a few weeks. Talk to us to learn more.

Better customer service with Watson Assistant

Chatbots can reduce your customer care costs by up to 29%. With a Watson solution designed for your business, you’ll be up and running in just a few weeks. Talk to us to learn more.

Customers are more demanding than ever, expecting great service 24 hours a day. With Watson Assistant, you can meet those expectations.

Not every business has the time or resources to design the perfect solution. With our trusted partners at Topcoder, you can have a chatbot that’s tailored to your business, trained and ready to go in just a few weeks.

Forrester report

Watson Assistant was named the leader in the 2018 Forrester New Wave report on Conversational Computing. Download the report for free
Download the report →

Watson Assistant is helping businesses to serve their customers better.

Watson Assistant is helping businesses to serve their customers better.

99%

Autodesk accelerated the time it takes to respond to customer enquiries by 99%

95%

Bradesco answers 283,000 customer questions a month with a 95% accuracy rate

How to build a chatbot in 3 easy steps

1. Gather Requirements

  • – Schedule a free, 30 minute call with an IBM representative
  • – Discuss your goals and requirements
  • – IBM will partner you with a team from Topcoder

2. Start Development

  • – Topcoder will build a solution using Watson Assistant
  • – Depending on complexity of requirements, your solution can be ready in as little as two to six weeks

3. Launch & Test

  • – After training and development, launch your bot
  • – Test and refine to improve performance

A solution that’s right for you

Requirement Gathering: IBM and Topcoder work to understand your business needs

Development: : Developers from Topcoder develop your chatbot using Watson Assistant

Use Case Documentation: Developers document scenarios to help improve and train your bot

Use Case Execution: Developers test and improve your chatbot

Deployment: Your chatbot is deployed in the channels that are right for your business

$10,000

$20,000

A solution that’s
right for you

A solution that's right for you

Don't see what you're looking for? Schedule a consult to walk through your use case.

Schedule a consultation

Resources

Staples engages their customers wherever, whenever and however they want

Top H&R Block mahes tax preparation smarter

Autodesk improved customer response time by 99%

Building a chatbot has never been easier

Quickly build, deploy, and optimize chatbots for your business with Watson Assistant

— First 10,000 API calls per month free
— $.0025 per API call subsequently

Just a placeholder image

Watson Assistant Service Overview (2:42)

Features

Quickly
train a bot

Our intuitive interface lets you build your bot quickly and reliably

Connect to
messaging channels

Easily integrate with multiple social and messaging channels including Slack, Facebook and Twilio

Watson lets you know what your bot is missing

Watson recommends what to train next based on frequently asked but unanswered questions

Provide complex
responses from your documentation

Address more questions with answers previously hidden in your documentation by integrating with Watson Discovery Service

Bot Asset Exchange

Explore chatbots the developer community has created with Watson Assistant. Get the code for each bot and share what you build.

See the bots

Tutorials

Blogs

Create a bot of yourself with Watson
Read the blog post →

Top 4 foolproof ways to build better chatbots
Read the blog post →

The code of ethics for AI and chatbots that every brand should follow
Read the blog post →

Webinars

Easily Deploy your Chat Bot to Multiple Channels with Stamplay
Go to webinar →

Advanced Integrations with Watson Assistant
Go to webinar →

Training Watson Assistant to Detect User Intent
Go to webinar →

Ready to
start building
with Watson?

Get started free

Talk to Sales