Governments scaling up while building trust with citizens

Hear from IBM and a representative from the North Carolina Department of HHS have a conversation around how COVID-19 highlights the need for modern technologies and resources to support the unprecedented workload that government agencies are facing.

a woman using her loptop while holding a baby on her arms

Governments scaling up while building trust with citizens

Hear from IBM and a representative from the North Carolina Department of HHS have a conversation around how COVID-19 highlights the need for modern technologies and resources to support the unprecedented workload that government agencies are facing.


Webinar

COVID-19 brings new challenges and intensifies the spotlight on creaking legacy government infrastructure, clearly demonstrating the need for government agencies to scale up while building trust with the citizens that rely on them the most. The digital transformation challenge has intensified as legacy-benefit systems try to cope with the enormous demands. It is critical to ensure that people are quickly connected with the services and benefits they need. How can agencies respond to ensure they serve their citizens today and tomorrow?

Broadcast date: 24 June 2020
Duration: 13 minutes

isometric illustration of city towers in shades of blue

Session track:
Social program management



Featured speakers

  • – Grace Lane, Medicaid Design Lead, NC Department of Health and Human Services
  • – Brian Wilbon, Principal Offering Manager, IBM
  • – Wesley Woolstenhulme, Senior Managing Consultant, IBM


Governments Scaling Up While Building Trust With Citizens

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