COVID-19 brings new challenges and intensifies the spotlight on creaking legacy government
infrastructure, clearly demonstrating the need for government agencies to scale up while
building trust with the citizens that rely on them the most. The digital transformation
challenge has intensified as legacy-benefit systems try to cope with the enormous demands. It is
critical to ensure that people are quickly connected with the services and benefits they need.
How can agencies respond to ensure they serve their citizens today and tomorrow?
Broadcast date: 24 June 2020
Duration: 13 minutes