Use Cases

Customer Self-service

Streamline how you empower customers and citizens to resolve inquiries across channels – including web and voice – to reduce costs and improve efficiency.

Agent Assist

Empower agents to respond to questions faster and with greater confidence. Watson Assistant answers agents’ questions and automates workflows via web and mobile chat.

Employee Self-service

Watson Assistant provides responses to common employee questions and shares relevant resources around the clock, helping you work smart and safe while alleviating the burden on internal help and IT desks.

Provide help on any device from anywhere

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Learn more and watch the demo

Learn how Watson Assistant is providing instant information to organizations and companies like University of Arkansas for Medical Sciences, Czech Ministry of Health, City of Lancaster in Los Angeles County and more.

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Client Stories

Children’s Healthcare of Atlanta

To provide parents with important information, this hospital and medical group used Watson Assistant to answer common questions and suggest next steps that a parent should take, based on the healthcare system's established protocols.

City of Markham

This city in Ontario, Canada used IBM Watson Assistant to offer their residents 24-hour customer service across any channel to ensure fast, accurate dissemination of the latest information, from public services to testing and prevention advice.

Czech Ministry of Health

The agency responsible for the health and safety of the Czech Republic has been using a COVID-19 virtual agent called "Anežka" to advise citizens about prevention, treatment and other related topics on the coronavirus.

We’re all in this together. Learn more about how IBM is helping you work safe and work smart.