Watson Assistant

The AI assistant for business.

Watson Assistant has been named the leader in Forrester’s New Wave report on Conversational Computing.

Watson Assistant

The AI assistant for business.

Watson Assistant has been named the leader in Forrester’s New Wave report on Conversational Computing.

Why Watson Assistant

Watson Assistant delivers scalable, engaging experiences across all of your business, transforming how you interact with customers and employees.

Whether you’re a business user who needs a deep industry solution, or a developer who needs a robust platform to build an AI assistant from scratch, Watson Assistant has you covered.

Your brand

Increased engagement and loyalty

Your customers

Continual learning for customized experiences

Your data

Private and personalized insights

For businesses

Watson Assistant solutions

Watson Assistant solutions are designed for multiple industries, and built on a leading conversational computing platform. The solutions help businesses offer personalized experiences to customers and unlock insights that make each interaction better than the last.

Watson Assistant can be embedded across a variety of channels to deliver consistent customer experiences that are valuable, private and secure.

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Customer care

Improve customer relations and reduce cost by up to 40 percent. Investing in AI technology can effectively upskill your agents, streamline how you engage with customers, partners and employees. Watson offers a virtual assistant solution to transform your customer service department.

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Auto

IBM® Watson™ Assistant for Automotive is a digital assistant designed to enhance in-vehicle experiences, helping the automotive industry better understand and interact with drivers and passengers.

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Hospitality

IBM® Watson™ Assistant for Hospitality offers a customized digital assistant to provide a differentiated and personalized experience for hotel guests.

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More industries

IBM® Watson™ Assistant for Industry provides a cloud-based framework for building cognitive consumer applications to offer a personalized, proactive and portable digital assistant that understands the user and their environment.

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For developers

Developer friendly, enterprise grade Cloud platform

Watson Assistant is a robust platform that allows developers and non-technical users to collaborate on building conversational AI solutions. Its graphical UI, powerful NLP and familiar developer features allow the rapid creation of anything from simple chatbots to complex enterprise grade solutions for customer service and more.

Or enhance your conversational AI solutions with proactive and personalized services with Watson Assistant for Industry.

Case studies