Only Watson provides end-to-end AI customer service
Answer customer questions faster and more accurately. Build a virtual assistant that responds to customers directly on the front end and provides your agents with the information and resources that they need on the back end. Seamlessly automate customer service tasks allowing your team to focus on higher value work. Welcome to complete AI customer service with Watson.
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How to get started with AI customer service
Customers expect to engage with your brand to get answers and take action - when they want and where they are. Businesses want to automate basic tasks freeing their agents to focus on more complex tasks. Conversational AI makes this possible. But how do you build a solution that provides a consistent, seamless experience, scales across your organization, and integrates into your workflows? Let Watson help.
AI enabled industries
Enable AI to respond to FAQs on customers' channel of choice while remaining industry compliant.
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