Watson Assistant is the assistant you want to use

Build a full-service AI assistant that your customers and employees will actually want to use. Seamlessly automate tasks – from addressing customer to guiding employees through internal processes – to allow your teams to focus on higher value work. Bring Watson Assistant to your data, no matter what cloud it lives on. Embed it within any channel – voice or web – and ensure you meet your customers and employees where they are. Integrate it within any system, simplifying processes for agents and employees alike. This is AI customer service made easy.

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Accelerate your journey to AI customer service

Does your business struggle to provide consistent customer service? Do your employees waste time on tedious, routine tasks? Join us for an interactive workshop where we'll guide you through building your unique business use case . Understand how conversational AI can transform your customer and employee experience. Save your seat for this invaluable digital event today.

Get results with Watson Assistant

95% accuracy rate

Bradesco's AI assistant achieved an exceptional accuracy rate when responding to customer queries.

99% increase in response time

Autodesk drastically improved their customer response times with an AI assistant.

7,000+ calls per day

Humana doubled their call containment percentage with a voice AI assistant.

What to buy

Successful ways to apply Watson Assistant

Enterprises of all sizes across the globe are seeing powerful results when they apply conversational AI to customer service. We’ve identified four successful patterns to help you get started. Learn more below.

Watson Assistant for customer self-service

Streamline how you empower customers to resolve inquiries across channels –including web and voice –to reduce costs and improve efficiency. Integrate AI into phone channels, letting Watson Assistant for Voice Interaction as a first line of defense.

Watson Assistant for agent assist

Empower agents to respond to customer questions faster and with greater confidence. Watson Assistant answers agents’ questions while they support customers and automates workflows via web and mobile chat. Seamlessly integrate into existing tools, alleviating agent frustration. Augment your AI assistant with Watson Discovery, giving agents the ability to respond to more complex questions.

Watson Assistant for employee self-service

Simplify how employees find answers and information with AI assistants. Watson Assistant provides responses to common employee questions and shares relevant resources around the clock, alleviating burden on internal help desks and HR professionals.

Transformational services with Watson Assistant

Partner with IBM Services to shift from a traditional call center to an omnichannel AI customer service experience. Create consistent, responsive, and personalized experiences for your customers and employees.

The technology powering the patterns

Watson Assistant is the industry-leading enterprise AI assistant technology you actually want to use. Anyone from business users to developers can build voice or digital conversational AI assistants on any cloud, channel and system.

Business leaders share AI success stories

Executives from a global automation company, one of Scotland’s largest banks, and a U.S.-based hospital share how they use conversational AI. Hear how they scaled their customer service AI projects and see the results.