I want an enterprise AI assistant that will delight my customers, reinforce my brand and continuously learn, while I stay in control of my data

Watson Assistant is an enterprise artificial intelligence (AI) assistant that helps businesses enhance brand loyalty and transform their customer experiences by delivering proactive and personalized services while ensuring data privacy. An AI assistant for:

Your brand
Increased engagement and loyalty.

Your customers
Continual learning for customized experiences.

Your data
Secure and personalized insights.

Solutions

Watson Assistant

SaaS application that enables business users and developers to collaborate on building conversational AI solutions for businesses large and small.

Transform your call center with Watson Assistant

Improve customer relations and reduce cost by up to 40 percent. Investing in AI technology can effectively upskill your agents, streamline how you engage with customers, partners and employees. Watson offers a virtual assistant solution to transform your customer service department.

Watson Assistant for Automotive

Transform the in-vehicle experience for drivers and passengers

A digital assistant tailored for the in-car experience to learn and anticipate the needs of drivers and passengers.

 

Watson Assistant for Hospitality

Delight your guests with proactive and personalized experiences

A uniquely differentiated guest experience enhances their stay and introduces them to hotel services.

 

 

Looking for your industry? Build your own Watson Assistant.

A completely customizable framework for building AI consumer applications that anticipate user expectations and deliver personalized outcomes.

 

Capabilities

Customer-branded

Create your own virtual assistant to extend your brand with a truly engaging customer experience.

Deep customer insights

Control the customer experience, own the data and benefit from insights from deeper interactions.

Proactive

Initiate conversations with users at the right time and place, not just respond to individual commands.

Increase loyalty and conversions

Understand user context and intent to create experiences that increase loyalty and conversions.

Capabilities

Customer-branded

Create your own virtual assistant to extend your brand with a truly engaging customer experience.

Deep customer insights

Control the customer experience, own the data and benefit from insights from deeper interactions.

Proactive

Initiate conversations with users at the right time and place, not just respond to individual commands.

Increase loyalty and conversions

Understand user context and intent to create experiences that increase loyalty and conversions.

Skills

Watson Assistant leverages the power of IFTTT to get your apps and devices working together

IBM and IFTTT have entered into a global collaboration connecting an ecosystem of 11 million-plus users and 1.6 million connected-device solutions to make everyday life simpler, more powerful and more connected.

View the demo     Read the blog