Watson Health at APHSA

Find out how digital transformation can help your government agency build citizen-focused services and protect at-risk populations.

Meet with IBM® Watson Health® September 26 - 29 during the 2021 American Public Human Services Association (APHSA) ISM Conference:

  • In-person at booth 418
  • Online at our virtual booth
  • At two sessions we’re hosting on social program management (see details below)


Managing Your Families with Our New Child Welfare SaaS Solution

Wednesday, September 29, 2021 at 8:15 AM ET

Join us for an exclusive look at the next generation of Watson Health’s Child Welfare and Whole Family Care solution. See how our experience implementing child welfare and integrated care solutions around the globe has been leveraged to help agencies keep children safe and strengthen families – and support the data and reporting requirements of Comprehensive Child Welfare Information Systems (CCWIS).


  • IBM Watson Health - Liz Schnitter - Senior Product Manager
  • IBM Watson Health - Joe Castro - Client Solution Professional

Your Dream HHS Infrastructure: To Build or Remodel

Wednesday, September 29, 2021 at 8:15 AM ET

As a result of the pandemic, many government agencies are moving away from legacy systems that no longer support the urgent needs of their communities and toward modern, flexible and configurable platforms designed specifically for social, health and human services. In this session, hear IBM and its partners share insights into digital transformation in government, its challenges and success factors. Learn how one agency approached remodeling and enhancing its system — from its citizen-facing "front door" portal to its back-end integrated eligibility and entitlement engine — and how the new Scottish Social Security agency built an HHS system from scratch using a citizen-focused approach.

Panel Moderator:  

  • IBM Watson Health - Paula Hildebrand - Strategic Sales Leader


  • IDC - Adelaide O’Brien - Digital Transformation Analyst and Consultant
  • Scotland - Lisa Baron-Broadhurst - Programme Director at Department for Work and Pensions
  • IBM Watson Health - Nick Raponi - Director - Government, Health and Human Services EMEA/APAC

Transformational solutions

Social Program Management

Transform your programs with digital solutions and deliver more effective, efficient services. Provide person-centered care to help improve outcomes.

Child Welfare

Spend less time on administration and more time with families using a platform with built-in best practices designed by caseworkers for caseworkers.

Citizen Engagement

Provide personalized digital experiences that are accessible from any device and make it easier for people to apply for services they need.

Get on the schedule

Meet with IBM during the 2021 American Public Human Services Association (APHSA) ISM Conference