Overview

The AI assistant for Business

Watson Assistant is IBM’s AI product that lets you build, train, and deploy conversational interactions into any application, device or channel.

Most chatbots try to mimic human interactions, which can frustrate users when a misunderstanding arises. Watson Assistant is more. It knows when to search for an answer
from a knowledge base, when to ask for clarity and when to direct users to a human. Watson Assistant can be deployed in any cloud or on-premises environment – meaning smarter AI is finally available wherever you need it.

Product highlights

  • Graphic illustrations of a chatbot interface

    Customer experience made easy

    Solution

    Don’t worry if you don’t know how to build your chat experience. We do the hard work for you. Our out-of-the-box chat interface is designed based on years of knowledge to help you make every interaction enjoyable.

  • Graphic illustration of a business user looking at computer data

    Powered by NLU

    Solution

    Training your assistant to understand your customer in natural language is easy thanks to our AI technology. Industry-leading natural language understanding (NLU) provides training recommendations to build, run, and improve your assistant.

  • Graphic illustration of different kinds of dialog channels

    Connect to any system or channel

    Solution

    We understand you have your channels, systems, and apps in place. Preserve your investments and seamlessly connect Watson Assistant to messaging channels, voice channels (IVRs), market-leading customer service desks, or any other application across your organization.

Integrate with these digital tools

Zendesk brand name and logo

Zendesk

Intercom brand name and logo

Intercom

Connect to your voice platforms

Watson Assistant is named the leader in Forrester’s new wave report.