Overview
Robotic process automation from IBM
Going from simple, back-office task automation to scaled automation to handle time-consuming business processes can be a challenge.
The IBM® Robotic Process Automation offering helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation.
What is RPA (Robotic Process Automation)? (7:01)
Popular use cases
Front-office support
Front-office support
Use attended software bots to assist human workers to improve the quality and speed of responsiveness to customers and other stakeholders.
Self-service with virtual agents
Self-service with virtual agents
Use intelligent chatbots and interactive voice response to answer questions and handle simple tasks without human intervention.
IT management
IT management
Use unattended bots, attended bots and intelligent virtual agents to automate IT processes such as IT help desk, service requests and event and access management, especially when working with existing systems and back-end applications that lack good APIs.
Document processing
Document processing
Use built-in optical character recognition (OCR) to extract structured data from unstructured content to improve the accuracy and speed of document processing.
Benefits
Get started quickly
Operationalize AI
Achieve faster ROI
Focus on business and IT
Get full-featured RPA
Reduce cost of ownership
Features
Build, run and monitor your bots
Unattended bots
Automate repetitive tasks without human intervention.
Attended bots
Enable human workers to use bots on demand.
Intelligent chatbots
Create engaging chatbots for any channel.
Workload management
Distribute work across multiple bots intelligently.
Scheduling
Manage the time schedule for running unattended bots.
Low-code authoring tools
Build bots faster with hundreds of prebuilt commands.
Your choice of deployment
Deploy on premises or in the cloud (SaaS).
Concurrent bot execution
Increase scalability and run multiple bots on the same virtual host.
Credential vault
Store log-in credentials for your bots with a high level of security.
Explore RPA
Discover the benefits of IBM Robotic Process Automation, driven by artificial intelligence.
More RPA offers
IBM has a partnership with Automation Anywhere. Learn more about IBM Robotic Process Automation with Automation Anywhere.