IBM Journey Designer
What it can do for your business
IBM® Journey Designer is software that allows you to begin creating customer journeys in minutes. Marketing, sales and customer service can collaboratively visualize cross-channel journeys, set common marketing goals and design tailored customer experiences for dozens of priority segments in a user-friendly, drag-and-drop interface. You can have conversations, send files and notify team members of important activities while building your customer journeys.
Collaborative journey mapping
Intentionally design customer experiences with members of your team, your organization and agency partners in a visual storyboard.
Manage channels
Define the details of your cross-channel interactions within the journey map, creating a virtual creative brief for your teams to execute.
Near real-time collaboration
Collaborate in near real-time to ask questions, send notifications and work together as a team in the storyboard.
Timeline view
Quickly view and understand what the customer experience will look like over time.
Key features
- Collaborative journey mapping
- Manage online and offline channels
- Collaborate across silos
- Timeline view
Security and privacy in the cloud
IBM enables companies to scale and adapt quickly to changing business needs without compromising security, privacy or risk levels when using IBM cloud offerings.
Learn more about IBM Cloud security
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