Manage the tasks important to customer needs and success, using customer data to help exceed customer expectations
View all productsLearn more about Customer service and CRM
Quickly build and deploy virtual assistants across channels
Get started with a free Lite plan
Back to top
Manage call center activities to meet customer needs and drive better business outcomes
Learn more about call center
View all products
IBM Watson Assistant is a service on the IBM Cloud to help you build and deploy virtual assistants.
IBM Watson Assistant Health Benefits
IBM Watson Assistant for Health Benefits uses data and AI to drive fast, dynamic and personalized interactions with your members at scale.
Deliver the best possible brand experience by managing and improving every touchpoint with the customer
IBM Db2 Augmented Data Explorer
Explore a web-based Db2 tool designed for business users to help them more easily pull insights from data within Db2 databases on premises and on cloud.
Understand your customers better through data, reduce churn, and identify new potential relationships
IBM Sterling Partner Engagement Manager
IBM Sterling Partner Engagement Manager enables efficient, automated trading partner onboarding, shortening processing times by up to 75 percent.
Proactively establish patient cohorts among an entire patient population and deliver automated messaging campaigns to engage patients.
Understand how to serve customers better during the vital purchase interaction
IBM Watson Health Citizen Engagement
Transform the experience of engaging with government by providing personalized, citizen-centric digital services that connect people to services.
Airline Control System V2
Real-time, high-volume and high-availability transaction processing
Understand how to improve customer service when customers need help or experience problems
Cognitive Agent Assist
IBM Cognitive Agent Assist (CAA) is a natural language processing system base on deep learning built since 2016, deployed 24 cross industry clients globally. It can be used as a Virtual Agent for self-service, Agent Assist for call center agent and Knowledge Management system.
Find out who your best customers are and how to keep them
Learn more about loyalty management
IBM® Benefit Modeler is an online analytics solution that helps employers, health plans and benefits consultants evaluate a broad range of employee benefit plan types. Modeling results are customized to an organization’s specific healthcare needs.