Manage the tasks important to customer needs and success, using customer data to help exceed customer expectations
View all productsLearn more about Customer service and CRM
Quickly build and deploy virtual assistants across channels
Get started with a free Lite plan
Back to top
Manage call center activities to meet customer needs and drive better business outcomes
Learn more about call center
View all products
IBM Watson Assistant is a service on the IBM Cloud to help you build and deploy virtual assistants.
IBM Voice Agent with Watson
IBM Voice Agent with Watson helps enhance your call center operations by connecting to IBM Watson services.
Deliver the best possible brand experience by managing and improving every touchpoint with the customer
IBM Journey Designer
Empowers marketers to collaborate with a single view of the customer journey and continually improve customer experiences
Digital Strategy and iX consulting services help you meet the challenges of the digital age with new business models, new expertise, and new ways to work.
Understand your customers better through data, reduce churn, and identify new potential relationships
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics uses AI to help you drive cross-channel customer experiences impactful enough to capture market share.
IBM Telematics Analytics on Cloud
IBM Telematics Analytics on Cloud solution is available on a cloud environment for big data rationalization of vehicle and driver behavior.
Understand how to serve customers better during the vital purchase interaction
IBM Tealeaf offers customer experience analytics that help businesses optimize customer experience on sites and apps through actionable, AI-powered insight.
VoiceVibes provides automated assessment of oral communication skills. Our cloud-based, speech coaching software delivers predictive analytics based on voice.
Understand how to improve customer service when customers need help or experience problems
The Leanides Network Management System provides a turn key Network Automation solution with utilities that give Network, Helpdesk and Desktop Support staff the autonomy to perform rapid network device operations and data retrieval for network maintenance and troubleshooting.
Find out who your best customers are and how to keep them
Learn more about loyalty management
Watson Marketing Solutions
Learn how Watson Marketing solutions powered by an AI marketing platform can enable brands to drive customer loyalty and work smarter