What it can do for your business

IBM® Support Value Add Offering for Netcool® Impact Policy Enrichment assigns an IBM Support Engineer to review your instructions for both high-level and low-level tasks. The Support Engineer provides advice to customize your policies, modify existing policies and create new policies, allowing you to use these policies to instruct IBM Netcool/Impact to perform a wide variety of actions and management tasks. The Support Engineer will discuss your planned events with you and provide advice to add, modify or delete data stored in external data sources for your specific implementation.
IBM Support Value Add Offering for Netcool Impact Policy Enrichment

Improve deployment efficiency

Save time, remove obstacles and optimize the performance of your policies with personalized advice and troubleshooting tips from IBM Support Engineers.

Improve reliability and performance

Engage with an IBM Support Engineer who understands your IT challenges and provides tactical advice to modify or create new policies that result in achieving your business goals.

Enrich your learning and capabilities

Improve business outcomes with personalized support for your policies by engaging with an IBM Support Engineer for short duration technical guidance and help to configure your own customization.

Key features

  • Flexible support
  • Personalized technical advice
  • Apply best business practices
  • Block hours of support