Keep your network secure and highly available

It is imperative that your networking infrastructure be optimized for both performance and efficiency. IBM® Technology Support Services for Juniper Products provides a comprehensive range of integrated support services designed to help you get the most out of your networking infrastructure. IBM’s dedicated, highly skilled Juniper support team works with you and Juniper to keep your systems up and running, while offering you a single point of contact for your networking and IT support.

Simplify support

Get a single support provider for all Juniper products under one contract, one invoice and one call process to facilitate reduced complexity.

Improve support levels

Benefit from a senior-level IBM support team – combined with access to Juniper engineers – for proven success maintaining complex networking environments.

Gain proactive support

With the IBM unique, automated Call Home feature, many Juniper machines can pre-emptively contact virtual IBM engineers when a potential problem is detected and fix the issue without your involvement.

Control hardware costs

By focusing device life cycles – not replacement schedules – IBM helps reduce capital costs for equipment replacement by identifying and resolving issues from our remote technical support centers.

Key features

  • A strong partnership with IBM and Juniper
  • Single point of contact
  • Support configured to your needs
  • Expert service delivery
  • Innovative technologies for faster, better response