What it can do for your business

IBM System Storage Hardware and Software Support Services provide around-the-clock integrated hardware and software services backed by our global support infrastructure, product expertise and proprietary analytics tools – all from the company that built your storage devices. Maintain your powerful storage technology by relying on our global specialists, vast resources and advanced tools.
placeholder image for video

Support option: Basic Care

Get 24x7 same-day onsite response for hardware, remote support for software, and 24x7 support for Severity 1 problems.

Support option: Enhanced Care

Receive all the benefits of Basic Care and add faster response times and client care services with an assigned remote account manager.

Support option: Premier Care

Get Basic and Enhanced Care, plus proactive support services designed to help prevent outages – including integrated hardware/software support, microcode analysis, media retention, and code upgrades.

Four good reasons to use these services

  • Support configured to your needs
  • Expert service delivery
  • Innovative technologies for faster, better response
  • Pay only for what you need with tiered service options

Security and privacy in the cloud

  • IBM enables companies to scale and adapt quickly to changing business needs without compromising security, privacy or risk levels when using IBM cloud offerings.

    Learn more about IBM Cloud security

Which option is right for you?

  • Basic Care


    Get 24x7 same-day onsite response for hardware, remote support for software, and 24x7 support for Severity 1 problems.

  • Enhanced Care


    Receive all the benefits of Basic Care and add faster response times and client care services with an assigned remote account manager.

  • Premier Care


    Add proactive support services to help prevent outages – including integrated hardware/software support, microcode analysis, media retention, and code upgrades.