Optimize the value of service delivery with IBM
Accelerate innovation and time to market
Improve operation stability by managing problems end to end through an incident, problem, change and configuration process across service providers.
A single-pane-of-glass view helps facilitate clients with control and provides visibility into its multi-vendor environment though a multi-provider service catalogue and request fulfillment.
Nimble approach to multi-sourcing
Enable modular, straightforward integration into existing systems with minimal disruption. Build an environment that isn’t tool- or vendor-specific, so clients can appoint the vendors of their choice.
IBM Service Integration and Management key features
- Consumption-based model pricing
- Service catalogue
- Tower-specific operational management
- Cohesive vendor service ecosystem
- Standard framework of collaboration and information exchange
- End-to-end problem management