Four good reasons to use these retail support services

Improve equipment reliability to help raise satisfaction

Turn to IBM for a tailored plan that uses optimized tools and processes for preventive, conditions-based monitoring and support. When you have an issue with your store technology, IBM can perform problem analysis and put an action plan in place to help reduce the impact to your business. What’s more, the solutions can capitalize on IBM Watson™ technology to generate actionable insights and help you deliver the highest quality customer experience.

Extend hardware life and simplify technical support

Depend on Retail Technology Support Services to provide comprehensive remote technical support that covers call receipt, entitlement check, service ticket and remote fix services. The services also offer field services with onsite repair by local technicians, preventive onsite service, and onsite swap and installation capabilities. In addition, the retail services team can manage parts, inventory and transport to help provide speedy results.

Rein in capital expenditures

Benefit from a single integrated technical support provider for proactive support and maintenance to raise the accuracy of stock movement, improve inventory management, simplify operations and identify scale efficiencies. Retail Technology Support Services can move your technology investment from a capital expense (CapEx) to an operating expense (OpEx) model, freeing capital for new digital technologies that further transform your retail operations.

Gain the in-depth expertise and resources of IBM

IBM has a wide range of hardware from multiple vendors – including emerging IoT devices – and decades of retail operations support. Our extensive portfolio of offerings covers software, networks and hardware, including IBM Watson IoT™ technology. Robust IBM capabilities let you tailor the solution to meet your needs and we provide flexible financing options.

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