What it can do for your business

The universe of data is growing exponentially. Studies have shown that 80% of the data today is unstructured, even within an organization, such as customer voice calls, chats, emails, etc. CCS understands topics and emotions from call center voice conversations, emails and chats to understand customer’s perception of brand and proactively drives the Next Best Action, e.g. Issue Escalation, Upsell, Brand Ambassador, etc. CCS will help you analyze trends from customer interactions and get greater insight into topics conversed by customers and associated sentiments to understand and serve your customers better.
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Improve data insights

Understand the topic and sentiment across all customer interactions – voice, call, chat, etc.

Exploit the power of analytics

Identify patterns from these customer interactions and operational data to identify actionable items.

Create smarter customer interactions

Trigger proactive outbound customer responses when certain patterns are identified.

Improve customer experience

Build a superior customer experience and improve customer loyalty and retention.

Gain new insights

Slice and dice customer interactions data to analyze trend of topics and emotions.

Improve data integration and analysis

Feed customer interaction data into your BI platform for combined analysis with CRM and Operational data.

Company information

Princeton Blue Cognitive Customer Service

Provided by Princeton Blue Cognitive Customer Service

Princeton Blue Cognitive Customer Service

See how it works