How customers use it

  • Major International Airline

    Problem

    This large 90+ country operating airline was struggling to reduce the run-time of their "booking confirmation" triggered campaigns to below 5 minutes, which in turn was causing customer complaints and increasing call center volumes.

    Solution

    Munvo Companion's log analysis feature allowed them to isolate the root cause and dramatically reduce the campaign's run-time, well below their SLA limit.

  • Global High-Tech Firm

    Problem

    This global high-tech firm was challenged with maintaining high availability of their IBM Campaign environment across multiple time zones and languages with short system outages.

    Solution

    The alert capabilities are used to notify administrators of issues and potential issues as they arise. Keeping on top of issues allows the team to make the most of their limited production downtime window to investigate and resolve issues.

  • Loyalty Management Firm

    Problem

    This loyalty management firm delivers coalition campaigns on behalf of dozens of partners. Their mission critical "master flowchart" that was experiencing reliability issues, which was catching administrators off guard.

    Solution

    The Daily Health Check report provides a summary of the master flowchart status, allowing the IBM Campaign owner to take corrective action to ensure smooth operations for the day, such as delaying non-essential flowcharts to prioritize critical ones.

  • Flowchart Killing for IBM Campaign

    Problem

    Ever run into the problem of wanting to kill an IBM campaign flowchart, but don’t have the technical skills or admin rights to do so?

    Solution

    Avoid downtime, late campaigns and waiting for your IT department by empowering users with Companion’s Flowchart Kill feature.

  • Visual Waterfall Reporting

    Problem

    Having trouble explaining the differences between forecasted and actual campaign head counts?

    Solution

    Companion’s “waterfall report” provides an intuitive, visual representation of the root causes and effects of such unexpected results. With easy tracking of your campaign flow, you’ll be able to pitch future initiatives with greater confidence.

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