What it can do for your business

IBM MobileFirst for iOS Parts Expert provides insights into jobs that are awaiting parts and parts that are available in nearby vans and warehouses. Field technicians can look up parts, view pictures, order parts and update inventory. They can also see lists of parts likely to be required before they arrive on site. If additional advice is needed, FaceTime makes it easy to connect with offsite specialists. These features can lead to quicker completion times and better customer service.

Use analytics to better locate parts

Parts Expert’s analytics let field technicians view the amount and location of available parts – in their truck, a colleague’s truck or the warehouse. They can then order the parts in real time.

Expedite problem resolution

The app provides optimized part recommendations and photos of parts for easy identification.

Be more efficient with iPhone features

The built-in camera on iPhone lets technicians scan product barcodes. Technicians can use FaceTime with off-site specialists for additional advice.

Four good reasons to use Parts Expert

  • Analytics provides detailed information and recommendations
  • Increase efficiency with mobile features
  • Empower technicians to provide better customer service
  • The app is backed by a great service plan