IBM Store Engagement

Help store associates provide
 superior customer service and increases cart size

  • Real-time product availability
  • Recommendations based on customer history
  • Store fulfillment dashboard to improve efficiency in pick, pack and ship
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Watson Order Optimizer

Get AI capabilities to optimize fulfillment plans at the lowest cost
-to-serve

  • Holistic omnichannel fulfillment performance view
  • Evaluate cost, capacity, margin results
  • Reduce total cost-to-serve in
 real-time
  • Omnichannel fulfillment profitability
  • Optimized sourcing
  • Cognitive capabilities
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IBM Call Center

Give your CSRs access to critical order fulfillment system features, in a UI designed for a call center environment.

  • Order entry
  • Item/inventory lookup
  • Returns/exchanges
  • Alert/exception management on orders
  • Appeasements
  • Reships
  • Order modifications
  • Price matches
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