Overview

Modernize with intelligent order fulfillment

Meet complex order management challenges and high customer expectations. IBM Order Management software lets you orchestrate your entire fulfillment network, with powerful core capabilities and next-level options.

Combine multi-channel order aggregation, inventory and delivery visibility, and service availability within a single platform, for truly omnichannel order fulfillment.

Feature

Customize monitoring
and alerts

You can easily tweak the out-of-box dashboard to fit different roles, with drag-and-drop widgets for popular features.

Feature

Take real-time, immediate action on capacity

For any location, in seconds you can adjust capacity for pick-up in store and shipping, and automate order reassignment with customized business rules–all without an IT ticket.

Feature

Deliver the complete order promise with an intelligent fulfillment platform

  • View accurate, real-time global inventory from all channels.
  • Order, fulfill and return from anywhere, to anywhere
  • Allocate inventory and resources from any internal or external source, with order promising and scheduling rules tailored to your business
  • Coordinate order orchestration across your extended supply network
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Feature

Reverse logistics

  • Efficiently manage returns and repair processes
  • Link return/repair requests to original sales orders, to enable repair lifecycle tracking
  • Use flexible business rules tot rack reverse inventory back to the right location, including partner locations
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Analyst Report

IDC Marketscape positions IBM as a leader for distributed order orchestration

Read the report
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Bob McAdoo
Vice President, Worldwide Business Systems
Parker Hannifin
Read the case study

We are making it easier for customers to do business with us than ever before, and empowering our teams to service those customers more efficiently.”

Bob McAdoo
Vice President, Worldwide Business Systems
Parker Hannifin
Read the case study