What it can do for your business

IBM® Cloud Orchestrator helps you with end-to-end service deployment across infrastructure and platform layers. Using IBM Cloud Orchestrator, you have a consistent, flexible and automated way of integrating the cloud with customer data center policies, processes and infrastructures across various IT domains. The IBM Cloud Orchestrator Content Pack for Control Desk enables you to use the IBM Cloud Orchestrator Self Service UI to run cloud operation events, create service desk tickets and integrate with CMDB.
IBM Cloud Orchestrator Content Pack for Control Desk

Seamless solution orchestration

When running the cloud event, this Content Pack calls the appropriate business process management processes and creates a ticket for self-service, user or event-triggered actions.

Helpful use cases

Leverage use cases including ones to register or unregister Control Desk, create, update or delete tickets, update configuration items and more.

Easier cloud management

Use the intuitive, graphical tool to define and implement rules and IT policies. You can connect the aspects of different domains into a consistent orchestration of automated and manual tasks.

Smooth integration with CMDBs

The Content Pack for Control Desk integrates with your CMDB using the create, get and update configuration-item entities.

Security and privacy in the cloud

  • IBM enables companies to scale and adapt quickly to changing business needs without compromising security, privacy or risk levels when using IBM cloud offerings.

    Learn more about IBM Cloud security