Orchestrate workflows with automation

IBM® Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates information, processes and users to provide a 360-degree view of work to enhance productivity and workflow performance. The solution also uses advanced analytics, business rules and collaboration to help you drive more successful, optimized business outcomes. With IBM, you can digitize your workflows and focus on the orchestration or sequencing of activities required to operate your business -- whether as a straight-through or human-assisted process, or using case management.

Integrates process and case management

Helps consolidate and standardize task work to prioritize more easily. Combines both process- and case-centric work in repeatable business workflows to meet wider enterprise needs.

Helps you improve customer service

Lowers barriers to timely client engagement by providing workflow participants and case workers with access to systems, information and analytics. Speeds transactional workflows and case resolution.

Enhances decision making

Use built-in visibility and powerful analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.

Key features

  • Enable business users to manage workflows
  • Implement changes quickly for greater agility
  • Gain visibility across workflows
  • Increase efficiency and consistency
  • Meet governance and compliance requirements

Which option is right for you?

  • Express Edition

    Perpetual license based entry-point solution ideal for initiating workflow projects, combining straight-through processing, human tasks and case workflows.

  • Enterprise Edition

    Perpetual license based enterprise-grade solution provides full Express Edition capabilities plus enhanced scaling, redundancy for your high-performance needs.

See how it works

Learn more