Transform surveillance

IBM Surveillance Insight for Financial Services proactively monitors employees by using a variety of available data such as emails, chat transcripts, voice recordings, customer complaints, and trade data. It goes beyond traditional rules-based alert detection, leveraging many pre-built models that can be used in a variety of areas, such as conduct risk, market abuse, client suitability, and complaints. The holistic and cognitive solution provides the capabilities to meet regulatory obligations around trade execution and fair sales practices. Contact our sales rep to get started.

Holistic view of conduct risks

Detect sophisticated misconduct across market abuse scenarios and asset classes by analyzing e-comms, voice and trade data

Fast and effective investigations

Instantly drill-down into the evidence and reasoning behind an alert to make a quick and accurate decision.

Reduced cost of employee non-compliance

Know your employees better and proactively monitor them for non-compliance by aggregating and analyzing behavioral data.

Minimize noise

Reduce false positives and prioritize alerts using sophisticated, pre-built models to better understand sentiment and higher risk employees.

Security and privacy in the cloud

  • IBM enables companies to scale and adapt quickly to changing business needs without compromising security, privacy or risk levels when using IBM cloud offerings.

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Which option is right for you?

  • E-comms surveillance


    Effectively capture, aggregate, retain and analyze e-comms data across email, chat and social media to achieve holistic surveillance.

  • Voice Surveillance


    Unlock voice data from sources such as trading floors, call centers and complaints departments to accelerate identification of suspicious intent.

  • Complaints Analytics


    Analyze and monitor employee-customer interactions to uncover hidden risk and potential compliance violations across channels using NLP and ML speech-to-text

  • Trade surveillance


    Achieve more accurate trade surveillance spanning across asset classes, markets and market abuse scenarios at lower costs.

See how it works

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