Add deep analytics to evaluations
Field QA’s analytics provides technicians with “last QA inspection results,” so technicians have an important historical perspective on customers. When the QA inspection is complete, the app creates a real-time scorecard on the iPhone screen – giving the customer an immediate status on the job.
Simplify the entire QA process and increase productivity
GPS and mapping enable technicians to efficiently locate and drive to a customer’s location. The app surfaces previous QA scores. If the measurement is the same, the technician can quickly tap on previous data to populate the field. The customer signature capture function enables immediate and complete knowledge of the QA inspection.
Provide better customer service
Technicians can now efficiently provide a thorough review of the QA findings to the customer, which instills a high degree of satisfaction for the customer. Over time, the scorecard enables the technician to make recommendations that can lead to higher revenue.
The app is backed by a great service plan
Through its service plan, IBM and Apple have teamed up to provide you with the most comprehensive support available. It includes 24/7 phone support from Apple and next-business-day on-site service from IBM. Whether buying or leasing devices, the IBM flexible procurement model enables you to go from procurement to deployment quickly. You can also manage all your iOS devices from a single portal and effortlessly apply security policies that ensure data protection on every device.