Discover what the world is thinking. Join us at Think 2018 | March 19–22 | Las Vegas
Get $500 USD off registration with any purchase in IBM Marketplace

Feature spotlights

Solve the problem correctly the first time

Technicians have secure access to historic information – including equipment service history, customer call records and operating environments. The app provides analytic insights about performance and failure models of similar equipment in the field.

Going mobile provides flexibility while maintaining security

The touch ID provides secure access to proprietary information and sensitive data. The built-in camera enables accurate documentation of identified issues and the work performed. Barcode scanning facilitates equipment identification and access to historic data. FaceTime provides second level support with visual access to the on-site situation. The app gives access to instructional videos for just-in-time training.

Empower your technicians while in the field

The analytics in Expert Resolve help technicians perform more accurate symptom inspections, provide better diagnostics and give solid recommendations. Using these analytics, technicians begin to consistently resolve service calls during the first visit.

The app is backed by a great service plan

Through its service plan, IBM and Apple have teamed up to provide you with the most comprehensive support available. It includes 24/7 phone support from Apple and next-business-day on-site service from IBM. Whether buying or leasing devices, the IBM flexible procurement model enables you to go from procurement to deployment quickly. You can also manage all your iOS devices from a single portal and effortlessly apply security policies that ensure data protection on every device.

You may also be interested in

IBM MobileFirst for iOS Expert Factory

Increase throughput, equipment efficiency and manufacturing quality.

Learn more

IBM MobileFirst for iOS Fast Fix

Solve and complete home appliance issues quickly and efficiently.

Learn more

IBM MobileFirst for iOS Sales Proposal

Provide clients with optimized solutions instantly.

Learn more

IBM MobileFirst for iOS Factory Alert

Increase communication between the supply chain and factory floor.

Learn more

IBM MobileFirst for iOS Parts & Tools

Ensure you have what you need on hand to make repairs faster.

Learn more