You can set the chatbot's threshold of escalation to as high as you want so it automatically escalates to human when it isn't sure of it's answer - then the humans can respond.
Find a small use case as a start and because your chatbot is backed by humans you can gradually increase its knowledge as you understand people's questions and expand with confidence.
EscalateAI includes Watson Tone Analyzer, analytics and reporting. Know in real time what customers are asking, liking and not liking about your proposition, and how your agents are handling them.
By using an AI chatbot to triage initial chat, you can offer instant responses on your chat channels which is essential for efficient chat conversations.
Make chat a viable option by changing the ROI - chatbots can answer up to 80% of queries which takes the load of your agents.