IBM's Watson treats each user as a person not as a ticket. It continually learns about their individual devices, locations and applications, providing an actively personalized experience.
Users can get support for their devices whenever and however they need it based on their circumstances. Support options span from live chat to self-service portals to walk-up "store-front" support.
Global support uses cloud-based services and tools such as live text chat, remote desktop takeover and automated password reset to actively engage users to deliver the optimal support experience.
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