Transform your staff training with artificial intelligence
Artificial Intelligence allows us to develop advanced learning products that can analyze the learners’ actions and make intelligent choices in order to help you meet your training goals. The key benefits of using our AI-powered eLearning include:
- Tracking whether the learner sticks to the customer service script,
- Identifying relevant conversation points,
- Assisting with writing response statements,
- Providing customized feedback for each step of the conversation,
- Recording all conversations for management to review and utilize for further coaching,
- Using data collected in the training to predict the outcomes of the training.
Training simulates real-life scenarios
The unscripted dialogues allow to experience real-life examples of employee-customer interactions, practice various responses, and learn the sales scripts without risking to lose a real customer.
Instant feedback and recommendations
The learner can receive instant feedback resulting in faster learning and improved training outcome. In addition, the service can provide future training recommendations to staff and supervisors.
Training data collection and analytics
Each interaction within a training can be recorded and used in future analysis that can show how the training is used, and whether the outcomes align with business goals and expectations.