Frequently asked questions

Get answers to the most commonly asked questions about this product.

Certain types of Domino applications need to be assessed before they can be moved to DAC. These include apps that integrate with other on-premises apps, have 3rd party dependencies such as Windows drivers, or include server add-on tasks. Let us know if you have questions about your applications.

If you are using Standard or BYOL edition, you can buy additional storage. However if you are using Entry edition for your applications we recommend moving applications needing additional storage to Standard edition.

Yes, you continue to have full control of the application design. Additionally, you can purchase non-production test instances to conduct database testing before going into production.

IBM recommends panagenda’s ApplicationInsights offering to analyze application usage and design information prior to moving to Domino Applications On Cloud.

ApplicationInsights analyzes your Domino applications and provides reports on usage, the complexity of your entire application environment and highlights code dependencies. By using ApplicationInsights you can evaluate which applications are ready to move to DAC.

Current Domino customers are entitled to use ApplicationInsights free of charge for up to 50 applications. Customers can purchase additional licenses if they want to analyze more than 50 applications via IBM Passport Advantage.

Domino Applications on Cloud does not include application changes or remediation, application migrations or application code or data maintenance.

Customers may have applications with varying DB sizes. Instead of fixing the DB limit per application to 5GB, IBM Domino Applications on Cloud allows application DB sizes more than 5 GB as long as the total storage limit is not surpassed.

Its counted as one application, the ntf is not counted.

Names.nsf, admin4.nsf, ddm.nsf, events4.nsf, log.nsf, catalog.nsf, Room&Resource, 2nd Directory and Directory Assistance do not accrue charges. Any database required to operate the Domino server/Domain is not counted. Only application databases are counted.

The minimum order quantity applies to production/primary application environment for Standard and BYOL editions. However buying a second server for Entry edition has the same minimum order quantity as primary.

Yes, for Entry and Standard editions. For BYOL purchases, you must have Domino S&S or purchase licenses separately.

Enterprise PVU /CAL, CEO Comm, DE, CCB are all acceptable underlying licensing types Collaboration Express is acceptable if clustering doesn’t exceed two servers.

Xworks licensing is acceptable as long as NSFs per server limitation is honored.

We provide robust 24/7 monitoring of the cloud environment 365 days per year in our state-of-the-art cloud monitoring network operations center.

Currently support is available in English and German (during business hours only). Please contact us if you have different needs as we will be adding language support.

Domino Applications on Cloud includes replica and disaster recovery backup.

Yes, DAOS is supported.

Please use the support guide at below link, that provides ways to get support.


Inbound : Customer needs to set MX record for DAC. Outbound : Customer needs to configure the correct Smart Host to route outbound email through.


We are evaluating SAML support for a future release.

Yes, we have two options:

 1) IBM provides certificates under the domain 
    2)  Customer provides ssl certificates which IBM deploys into the DAC service.

There are two options:

1) For customers using a Hybrid environment, the cloud servers are part of their domain and the user management is done on-premises.

2) When using DAC as a stand-alone environment, the customer does the user management in DAC.