Feature spotlights

AI struggle analytics

Automatically surface digital opportunities that will enhance profitability and pinpoint customer struggles that are costing you conversions.

Industry-leading session replay

Find and replay a recording of any and every session to see exactly what your customer experienced with access to the most digital traffic data of any cloud CX solution.

Multi-channel journey analytics

New multi-channel path analysis provides a holistic understanding of customer journeys that attributes ROI so you know where to direct spend for maximum business impact.

Mindset analysis

Understand which events impact discovery, purchase consideration and advocacy to increase conversion, revenue and customer loyalty.

Unlimited flexible reporting

Offers pre-built and customizable digital analytics reports, rich segmentation and syndication of customer behavior audiences, traffic and funnel reporting with actionable insights.

Eventing and alerting

Provides struggle detection and behavior reporting that pinpoint where and why experiences are occurring; powerful event and alert engines provide the ability to act on insights.

Usability analytics

Uncover usability flaws that cause customers confusion and struggle with functionality like replays, heatmaps, form analytics, and VOC integration. Compare segments side-by-side to optimize experience, content and campaigns.

Technical details

Software requirements

Support for the following browsers:

  • Internet Explorer versions 10 through 11
  • Mozilla Firefox Extended Support Release 36, or later
  • Google Chrome version 41, or later
  • Support for the following mobile operating systems:
  • Android: minimum version 2.3.3
  • Apple iOS: versions 7.0 through 9

Hardware requirements

  • Workstation running a supported browser with a minimum of 1 GB RAM
  • Minimum screen resolution of 1024 x 768, with a recommended resolution of 1280 x 1024

See how it works

Buy now and get started