Build the journey your customer wants to take

Collaborate across teams and break down channel silos to define and deliver a journey that engages your customers and contributes to the bottom line.

Solutions:

  • IBM Watson Customer Experience Analytics

    Visualize customer journeys, replay sessions and get the insights you need to create effortless customer experiences.

  • IBM Journey Designer

    Collaborate with a single view of the customer journey and continually improve customer experiences.

  • IBM iX Experience Strategy and Design

    Build deep and lasting relationships with customers and employees through personalized experiences that adapt to changing needs.

  • Ensighten Manage

    Use the leading enterprise tag management system to optimize your martech stack to improve website engagement and conversion,while boosting value of existing investments.