What it can do for your business

Watson Virtual Agent is a new way to provide automated services to your customers. It offers a cognitive, conversational self-service experience that can provide answers and take action. You can easily customize your Watson Virtual Agent to fit your specific business needs, provide custom content and match your business brand. Additionally, deep analytics provide insights on your customer's engagement with the Watson Virtual Agent and help with the understanding of your constantly changing customer's needs.

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Reduce support cost

Minimize your dependency on higher cost channels by letting Watson handle customer interactions.

Improve customer satisfaction

Personalize your customer interactions and help them take the action they need - instantly.

Resolve customer concerns

Increase First Contact Resolution by solving the most common customer issues on the first touch.

Key features

  • Pre-trained industry & domain knowledge
  • Personalized configuration
  • Engagement metrics dashboard
  • User friendly tooling
  • Self service delivered by bots
  • Deep analytic capabilities
  • Up and running in no time

Product images

Personalized configuration
Personalized configuration
Product documentation
Product documentation
Engagement metrics dashboard
Engagement metrics dashboard
Preview pane
Preview pane

Which option is right for you?

  • Standard Edition


    Subscribe now for a low monthly fee and put Watson Virtual Agent to work for you.

  • Premium Edition


    Watson Virtual Agent Premium provides additional data isolation for businesses with high security requirements.

Buy now and get started