Pre-trained industry & domain knowledge
Watson Virtual Agent already understands many of the conversations that your customer wants to have because it comes pre-trained with industry and domain content.
Watson Virtual Agent is configured, not coded - you don't need to have machine learning or programming expertise, you just need to configure it to the specifics of your organization.
Engagement metrics dashboard
See rich analytics about the interactions your customers are having with Watson Virtual Agent and discover new opportunities to improve your customer service.
User friendly tooling
Quickly train and publish your Virtual Agent using our reference library of comprehensive documentation. You can either use our quick-start embed code and APIs or you can write your own code using our SDK.
Self service delivered by bots
Watson Virtual Agent applies cognitive technology to provide a personalized, contextualized customer experience, with pre-trained industry and domain knowledge.
Deep analytic capabilities
Once your virtual agent is in production, use our Engagement Metrics dashboard to understand more about the conversations that Watson is having with your customers. Analyze who is using the system and why to tune and improve your deployment.
Up and running in no time
Watson Virtual Agent is up and running fast. It’s trained on many common questions that your customers will ask, you just need to let it know about your company’s information. And when you’re ready to go, a small code snippet will be produced which is easily embedded into your website or mobile app.
How customers use it
Software requirementsThe following list specifies the minimum required browser software for Watson Virtual Agent:
- Chrome, latest version for your operating system
- Firefox, latest version for your operating system and ESR 38
- Internet Explorer, version 11
- Safari, latest version for Mac
Hardware requirementsThere are no hardware requirements for Watson Virtual Agent.
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