Achieve high systems availability
IBM provides you with your own ITIL v3-certified client availability leader (CAL) and a dedicated support team. The CAL proactively manages the availability of your IT infrastructure – including software, hardware, non-IBM systems, as well as virtualized and cloud infrastructure. Using proprietary tools and tested support processes, your team helps to predict and prevent problems in your entire IT environment and accelerate the resolution of issues when they do arise.
Reduce cost by preventing and reducing the impact of outages
Your own CAL and IBM support team are dedicated to the proactive prevention of outages. They can help you avoid the costs of downtime – which can far exceed the expense of IBM services. If a support issue does arise, IBM services can help you reduce its impact through a highly coordinated approach to problem resolution that is rooted in key performance indicators (KPIs) and IT Infrastructure Library (ITIL) standards.