Frequently asked questions

Get answers to the most commonly asked questions about this product.

It's an online dashboard that brings together data from your business apps to reveal key information about your business performance. These powerful insights help you see how you're tracking, so you can make smarter decisions.

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Go to https://dashboard.9spokes.com/portal/signup and join for free. Get up and running in just minutes by connecting your existing business apps. Or if you’re unsure what’s right for you, see our recommended apps for your industry.

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No, you don't. 9 Spokes is a web-based application which runs inside your internet browser. This means you can use the dashboard on any device, anytime, as long as you have an internet connection. Some apps may require a desktop download and these will be explained in detail when adding the app.

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No, Java and Flash don't need to be installed prior to using your smart dashboard. We've made accessing 9 Spokes easy - all you need is an internet connection.

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9 Spokes supports the latest versions of the following browsers:

  • Google Chrome
  • Safari
  • Mozilla Firefox
  • Internet Explorer
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The 9 Spokes dashboard does require cookies so that it can remember features like the layout of your dashboard and your sign-on (otherwise you'd have to log in every time you changed the page). To enable cookies, simply visit your internet browser's settings.

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No - the 9 Spokes smart dashboard is free! You may need to pay for the apps you connect to your dashboard, but this is managed between you and the app outside of 9 Spokes. The subscription price varies by app and the prices are detailed before you sign up to the app.

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Our Customer Success Team is always happy to help. If you have any questions (or just want to chat!), drop us a line at support@9spokes.com

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9 Spokes partners with a range of businesses that can help you with transitioning to the cloud or optimising the set-up of your apps. These partners can help you ensure that your business is set up to run appropriately and efficiently online.

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All of our app partners have their own support processes and help centres. To find these, log into 9 Spokes and go to "Support". Underneath the "Stuck with one of your apps?" click the "To App Support" button. Alternatively, you can contact 9 Spokes at support@9spokes.com

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Your information is kept entirely confidential on 9 Spokes' secure servers. At times we may need to share basic information about your company with app providers in order to create your account. However, we will never share security information with outside companies.

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9 Spokes has partnered exclusively with apps who have completed our rigorous accreditation process. If you see an app in the 'Connect' section of the dashboard, you can be assured that they are best for your business, industry, and geography.

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Connect an app you’re currently using by visiting the 'Connect' section and finding the applicable app. Click 'Connect to 9 Spokes' then 'Connect Now'. After this, click 'Confirm'.

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From the ‘Connect’ page, select the app you are interested in trialling. Click the ‘Get a trial’ button and you’ll be taken directly to the app’s website. Connect it to your 9 Spokes smart dashboard by returning to the app page and clicking 'Connect to 9 Spokes', then 'Connect Now', then 'Confirm'.

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Widgets are the displays of information on the dashboard that provide insight into your business areas. Some widgets measure financial information such as your cash position and gross profit, while others measure non-financial aspects such as your employees and social media following.

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Scroll to the bottom of your dashboard and click the "Add to my Dashboard" (+) tile. You'll then see all the widgets available. View the widgets suitable for your business by switching the "Filter by Industry" toggle on, or click through the 9 Spokes to see applicable business metrics by category.

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