What it can do for your business

Cloud agent is Cloud based contact center solution which can act as a central point for all customer conversations - Web chat, Social media, Email, Call, SMS while simultaneously talking to your internal CRM or Helpdesk software

Multi channel communications platform

Track all customer interactions in one screen - calls, SMSes, web site chat, Social media, email

No software or hardware to maintain

Browser based product with all upgrades done on the cloud

Flexible & scalable solution

Ready-made connectors available with CRMs to integrated. Customer integrations also possible with APIs Highly scalable platform - 5 to 500 agents

Essential information

  • Advanced call center features with ACD: Helps businesses configure campaigns, configure skills, assign priority, queue calls along-with dialers
  • CTI integrated contact center solution: We have ready-made integrations with popular CRMs & Helpdesks.
Ozonetel systems is a cloud telephony company catering to the contact center needs of over 500 enterprises,like HDFC Life,GE,United Spirits,BNP Paribas

Company information

Cloud agent

Provided by Ozonetel communications

Cloud agent