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    Case study: Customer experience in the AI age

    Case study: Customer experience in the AI age

    FaceMe offers customer satisfaction with a digital smile

    Statistics show that engaged, personalized service makes people happy: an empathetic head nod, the knowing look or a quick response to a simple question. It’s what consumers want from their interactions, even when talking to digital humans.

    FaceMe, a conversational AI platform, uses Watson and IBM Cloud to scale CPU computing needs, minimize latency and accelerate contextual response times. Real talk in real time that’s emotionally rich and memorable — with a digital face you can trust.

    Read the complete story →

    Explore AI with Watson →