Personalized technical advice
A Support Specialist will contact you and provide personalized advice or answer questions that are typically beyond the scope of your base contract to help configure your ObjectServer objects and process control.
Provides a flexible solution for root cause analysis of critical problems, review of your ObjectServer health and best practices to apply in setting up your own configuration.
Engage with a Support Specialist
A Support Specialist will coordinate a call at a mutually agreed time to provide timely, tactical advice and troubleshooting tips for optimizing and configuring your Netcool/OMNIbus ObjectServer.
Block hours of support
Purchased in 8-hour blocks, a Support Specialist will remotely review your ObjectServer health and configuration and provide recommendations for improved performance.
Software requirements for Support Value Add Offering for Netcool/OMNIbus ObjectServer require you to maintain for the duration of the contract period a software subscription and support contract through the IBM International Passport Advantage program (or other appropriate IBM agreement) covering the Software license for which the IBM Support Value Add offering is being purchased.
There are no hardware requirements for IBM Support Value Add Offering for IBM Netcool/OMNIbus ObjectServer Health Assessment.
Tap into IBM’s deep knowledge by talking directly with a Support Specialist to gain advice to resolve complex issues or to optimize your ObjectServer configuration. At a mutually agreed time, they will engage remotely and provide advice on optimizing the performance of your ObjectServer health by reviewing your current configuration and providing recommendations for optimal performance.