Frequently asked questions

Get answers to the most commonly asked questions about this product.

MPaaS is a service offering that delivers a common Platform as a Service to host Infrastructure as a Service and middleware for enterprise and small and medium businesses. You can use the MPaaS portal to place and manage your orders, review performance, check availability and request for support.

The various features of the Managed Platform as a Service portal enable you to: 1) Place a new order, 2) Add or remove features in an existing order, 3) Self-manage your existing order, 4) Review performance and availability, 5) Track spending and 6) Request support professionals for assistance.

A VPN tunnel must be established to connect MPaaS components to your existing infrastructure.

The catalog is a collection of available micro services. You can choose the services that you require.

The business stacks available in the catalog are IBM Integration Suite, Business Intelligence and Analytics Suite, IBM Big Data, and Dynamic Web Application.

Currently, there is only one SLA option available.

Contact your IBM representative or create an account with an IBM ID and register for the IBM Cloud marketplace. If you are already registered, simply sign in with your IBM ID and continue to the IBM Cloud marketplace.

To obtain access to this portal, follow these steps: 1) Visit: https://mpaas.ibm.com/mpaas/ 2) In the top navigation, click Marketplace. 3) Register as a user with Marketplace. 4) Subscribe to Managed Platform as a Service. 5) You will receive an email with login credentials to access this portal.

Click Sign In and the Forgot your password? link. Your password is reset and a new password is sent to your registered email address. For login credentials, click Sign In and the Forgot your password? link. Your password is reset and a new password is sent to your registered email address.

On the portal home page, click CONTACT US. Fill out the required details and click Submit. An IBM representative will contact you soon.

To obtain support: Log into the portal https://mpaas.ibm.com/mpaas/ and click Support > Request Support > Report Problem. Fill out the required details and click Create to raise a support ticket. Real-time online chat support is not enabled yet. Please raise a support ticket on the portal.

The IPC Dashboard provides an overall view of incidents, changes and problem tickets for your account.

The Cost Analysis Dashboard provides a spend analysis of your orders.

The various features of the Managed Platform as a Service portal enable you to place a new order, add or remove features in an existing order, self-manage your existing order, review performance and availability, track spending and request support professionals for assistance.