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Videos

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IBM Watson Customer Experience Analytics Overview

Pivot between quantitative and qualitative analytics to answer the what, why, where, when and how of customer experience.

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IBM Watson Customer Experience Analytics Demo

Accelerate data-driven decisions with Watson's machine learning & understand your customer's journey from start to finish.

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Other resources

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Five Best Practices for Understanding Customer Journeys

Learn how to provide high-quality, consistent experiences throughout every digital touchpoint.

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5 Steps to Stress-Free Customer Analytics

Use this short checklist of cutting-edge best practices in analytics to help you stay ahead of the curve.

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Deliver exceptional customer experiences with cognitive solutions

This webinar discusses how brands can tackle the challenge of connecting their mass of data to gain actionable insights.

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How well do you understand your customers’ experiences?

Six Questions That Could Change Everything You Know about Customer Experience

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3-point strategy for boosting conversions" interactive ebook

Tackle common challenges that cause customers to abandon, detect struggle and visualize customers' journeys to take action.

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