Telecommunications overview

In today’s digital era, Communications Services Providers (CSPs) play a critical role in the future of the telecom industry. This requires a telecommunication system that is more flexible with a lower cost to operate than the proprietary-centric networks of the past.

Today, IBM works with the top CSPs worldwide, bringing capabilities such as artificial intelligence (AI) and hybrid cloud for flexibility and innovation; industry expertise; and global delivery presence to realize this vision.


Future-ready with 5G and Edge computing

Bharti Airtel's open hybrid cloud network adds the ability to create valuable new edge and service offerings.

Change how consumers communicate

Technology-driven telecommunication solutions drive change – from how we communicate to opening new revenue streams.

Open universal hybrid cloud platform

IBM and Vodafone Idea’s secured hybrid cloud is built for business and distinctive B2B services.

Telecommunications solutions case studies


Gained functionality with a virtual superagent powered by IBM Watson®.

Nextel Telecomunicações Ltda

Took its network from reactive to proactive to predictive with AI-driven insights from IBM.

Fuji Televison

Upgraded network infrastructure to optimize IT and support cloud adoption with IBM Network Services.

Telecommunications solutions

Drive network transformation

Explore how leveraging both AI and automation can modernize and virtualize your network.

Discover call center solutions

Increase caller satisfaction with customer intelligence and insights to enhance your contact center.

Accelerate delivery of 5G & Edge

IBM Cloud® for Telecommunications addresses the transformation challenges facing CSPs today.


Discover the IBM solutions to help you transform your telecommunications business. Speak with an IBM representative today.